Ananda Carvalho Pimenta
Doctorate – The role of stakeholders management in the results of the projects: an empirical study
Advisor: Prof. Dr. Roberto Sbragia
Comission: Profs. Drs. Flávio Hourneaux Júnior, Ivete Rodrigues and Roque Rabechini Junior
Class: 217, FEA-5
In a complex business environment, in an intense and continuous transformation, projects can be considered among the main organizational tools that support the search for improvements in terms of processes, products and technologies, becoming an essential activity for most companies. The extension and deepening of the project management had the consequence of gaining importance to the project stakeholders, regardless of whether their involvement is permanent or temporary. In this way, this study aimed to identify and discuss: i) stakeholder management practices, ii) project performance, and iii) the relations between stakeholder management practices and project performance. From the application of an electronic questionnaire, in 2018, with practitioners of organizational projects, we raised the characteristics of the project, the company and the respondents themselves to 105 completed projects, in addition to the perception of agreement of these participants regarding the participation of stakeholders, adoption of stakeholder management practices and performance of their respective projects. The data obtained allowed an objective understanding of the concepts under discussion, according to the participants' understanding of the projects. Two conceptual models were proposed in order to identify the occurrence of dependence between stakeholder management practices and project performance, so that such proposed relations were evaluated using the structural equation modeling technique. In general, the study showed - from the various respondents, for projects of different characteristics carried out in distinct companies - the management practices of stakeholders effectively adopted and the dimensions of performance contemplated in the projects. In terms of the evaluation of the relation between the concepts, for both models the relationships were confirmed and the contribution showed to be positive and significant, so that the results obtained are consistent with the proposed objectives.
*Abstract provided by the author